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I Don’t See My Token in Gem Wallet

If you’ve added or transferred a token (such as USDT or another cryptocurrency) to your Gem Wallet but can’t see it in the app, don’t worry—this is a common issue with straightforward solutions. Follow these steps to troubleshoot and resolve the problem.

1. Verify the Wallet Address​

  • Why? Tokens sent to the wrong address won’t appear in your wallet.

  • What to Do:

    • Double-check the wallet address you sent the tokens to. Ensure it matches the address in your Gem Wallet (found under the specific blockchain network, e.g., Ethereum, Tron, etc.).
    • If you sent tokens to a different address, they won’t appear in Gem Wallet unless you import the private key or recovery phrase for that address.

    USDT Address on Smart Chain USDT Address on TRON

2. Confirm the Correct Blockchain Network​

  • Why? Tokens like USDT exist on multiple blockchains (e.g., ERC-20 on Ethereum, TRC-20 on Tron, BEP-20 on Binance Smart Chain), and Gem Wallet must be set to the right network to display them.
  • What to Do:

    • Check which network the token was sent on (e.g., ask the sender or check the transaction on a blockchain explorer like Etherscan or Tronscan).

    • In Gem Wallet, ensure you’ve selected the corresponding network:

      • Go to the wallet’s network settings or token list.
      • Switch to the correct blockchain (e.g., Ethereum for ERC-20 USDT, Tron for TRC-20 USDT).

    • If the network isn’t supported, you may need to import the token into a wallet that supports that chain.

      USDT on Different Chains USDT on Ethereum

tip

See Gem Wallet supported blockchains.

3. Add the Token Manually​

  • Why? Some tokens don’t automatically appear in Gem Wallet and need to be added manually.
  • What to Do:
    • Follow this guide: How to Add a Token or Custom Token on Gem Wallet.
      • Open Gem Wallet and tap on Manage Token List at the bottom of the main screen.
      • Search for the token name or you can also use the Contract Address.
      • Be cautious and verify the Contract Address from a trusted source to avoid scams.
    • Once added, the token and its balance should appear if it’s in your wallet.

4. Check Transaction Status​

  • Why? If the token transfer hasn’t been confirmed on the blockchain, it won’t show up yet.
  • What to Do:

    • Use a blockchain explorer to track the transaction:

      • Ethereum: Etherscan.io
      • Tron: Tronscan.org
      • Binance Smart Chain: BscScan.com

    • Enter the transaction hash (TxID) or your wallet address to confirm the transfer is complete.

    • If it’s pending, wait for confirmation (this may take longer during network congestion).

      USDT Received on TRON SDT Received on BSC

5. Update Gem Wallet​

  • Why? An outdated app version might not display certain tokens or networks correctly.
  • What to Do:

    • Go to your device’s app store (Google Play Store or Apple App Store).

    • Search for Gem Wallet and check for updates.

    • Install the latest version, then reopen the app to see if the token appears.

      Update Gem Wallet on iOS

6. Restart the App or Re-Import Wallet​

  • Why? A glitch or sync issue might prevent tokens from showing up.
  • What to Do:
    • Close and reopen Gem Wallet to force a refresh.
    • If that doesn’t work, re-import your wallet:
      • Use your recovery phrase (securely stored offline) to restore your wallet in the app.
      • This won’t affect your funds but will resync the wallet with the blockchain.

7. Reinstall Gem Wallet​

  • Why? Corrupted app data or installation issues might prevent tokens from displaying properly.
  • What to Do:

    • Uninstall Gem Wallet from your device.

    • Re-download it from the official app store (Google Play Store or Apple App Store).

    • Re-import your wallet using your recovery phrase (securely stored offline) to restore access.

    • Check if the token appears after reinstalling and re-importing.

      Reinstall Gem Wallet

8. Contact Support​

  • Why? If none of the above works, there might be a deeper issue with the app or blockchain.
  • What to Do:
    • Reach out to Gem Wallet support via their official website (gemwallet.com).
    • Provide details:
      • Your wallet address (public key).
      • Transaction hash (if applicable).
      • The token and network you’re trying to see.
    • Avoid sharing your private key or recovery phrase with anyone.

Additional Tips​

  • Double-Check Token Compatibility: Ensure Gem Wallet supports the token and network you’re using. Check the official documentation for a list of supported assets.
  • Be Patient: Blockchain syncs can take time, especially during high network traffic.
  • Secure Your Funds: Never share sensitive info (e.g., recovery phrase) while troubleshooting.