Skip to main content

How to Report Scams

Scams are an unfortunate reality in the crypto world, and it's crucial to know how to respond if you think you've been targeted. This guide will walk you through the steps to take if you believe you're a victim of a scam and how to report it.

Recognizing the Signs of a Scam​

Before taking action, it's important to confirm that what you've encountered is indeed a scam. Here are some common signs:

  • Unsolicited Messages: Receiving unexpected direct messages or emails asking for personal information, asking for your Secret Recovery Phrase or offering unrealistic returns.
  • Phishing Attempts: Fake websites or apps that mimic legitimate services to steal your wallet information.
  • Urgent Requests: Scammers often create a sense of urgency to pressure you into making hasty decisions. The more they push you to give out information or to send them your funds, this is a clear indication that they are trying to mislead you.
  • Requests for Private Keys: Legitimate services will never ask for your private keys or seed phrases. Always keep your keys and phrases secure. Exposing your wallet will lead to a complete loss of funds.
important

How to Secure your Crypto

Immediate Steps to Take​

If you suspect you've been scammed, act quickly to minimize potential damage:

  1. Stop All Communication: Cease any interaction with the suspected scammer. Take notes or screenshots of your conversation. This can help in reporting them to the authorities.
  2. Secure Your Accounts:
    • Change passwords for your associated email accounts or socials.
    • Enable two-factor authentication (2FA) if you haven't already.
  3. Check for Unauthorized Transactions:
    • Review your transaction history for any unauthorized activity.
    • If possible, track where your funds are being sent or transferred.
  4. Move your Funds to new Wallets:
    • If possible, move your remaining funds to a new, secure wallet.
    • Do not use old wallets as they might have been exposed already.

Reporting the Scam​

Reporting scams helps protect others and increases the chances of catching the perpetrators. Just to set your expectations, this is your last resort and there is little or no chance at all to get your funds back.

Report to Authorities​

  • Local Law Enforcement: File a report with your local police department as soon as possible.
  • Cybercrime Units: Some regions have specialized units for cybercrime and fraud.
  • Regulatory Bodies: Report to financial regulatory authorities in your country.

Report to Online Platforms​

  • Social Media: If the scam occurred on platforms like Twitter or Telegram, report the offending accounts.
  • Phishing Websites: Report fake websites to their hosting providers or use browsers' phishing report tools.

Report to Gem Wallet Support​

  • Contact Us: Send an email detailing the incident to support@gemwallet.com.
  • Provide Details: Include any relevant information such as screenshots, transaction IDs, and communication logs.
note

Gem Wallet is a purely decentralized wallet. The team can only assist by checking the movement of funds on the public blockchain explorers. Transactions are irreversible once they have been confirmed.

Protecting Yourself in the Future​

  • Stay Informed: Keep up-to-date with common scam tactics.
  • Protect your Keys: Your private keys and seed phrases should remain confidential.
  • Verify URLs and Apps: Only use official websites and download apps from trusted sources.
  • Use Security Features: Utilize wallet features like biometric authentication and passcodes.

Additional Resources​

Remember, staying vigilant is key to protecting your assets. If you're ever in doubt, don't hesitate to reach out to us or consult trusted community members.